Delivery Policy
Delivery time is dependant on the item ordered and the items country of origin. Production and delivery times begin from the date that the purchased item has been paid for in full, not from the date of the order.
Simons Superbikes is not responsible for delays in delivery due to customs or other unforeseen delays in shipping. Shipping for most items is via EMS post and items shipped via EMS can be tracked.
Its the responsibility of the customer to ask for insurance on shipped goods if insurance is desired. Items are normally sent without insurance to make the cost of shipping more reasonable.
It is the responsibility of the customer to pay the full shipping cost of any items purchased and then returned to Simons Superbikes for replacement or refund under our returns policy.
Standard Estimated Delivery Times
Standard production time is 10 working days for fairings and custom parts. Delivery is usually 5 working days from the end of production.
Special Order Estimated Delivery Times
Custom parts and special orders can take up to 20 working days for production and an additional 5 working days from the end of production for delivery. Some special orders can take longer. In this case Simons Superbikes will notify the customer of any production delays.
Items Damaged in Transit
Simons Superbikes accepts returns on products that have been damaged in transit or in the manufacturing process. Damaged must be reported within 3 working days from delivery to sales@simonssuperbikes.com.au.
Any items damaged in transit that have not been insured will be replaced or exchanged within 15 working days at the discretion of Simons Superbikes.
Items Damaged in Production
Purchased items that have been manufactured below the normal accepted standard for aftermarket replacement parts will either be replaced or the item refunded as stated in the NSW Government Fair Trading Act.
Return Policy
Simons Superbikes will not accept returns on items where the end user has difficulty with installation of the product or due to change of mind.
Simons Superbikes will also not offer a refund or accept returns in the following situations:
- Items that have been broken due to incorrect fitment
- Items that have been incorrectly ordered by the customer
- Change of mind
- Installation problems where fairings or part installations are not being carried out by a licensed motorcycle repair service.
- Cancellation of orders once production has begun.
- A deposit has been paid but the order is later cancelled.
- Where the items description is accepted by the customer and the customer is then unhappy with the final product where it meets its description.
Consumer Data / Privacy Policy
Simons Superbikes stores customers names and addresses in our secure database for the purpose of delivery and placement of orders. Your personal data will never be used for any other purpose other than this, without your written consent. We take your privacy very seriously and will never sell or trade your personal information to any third party organisations.
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